Refund Policy

1. 14-Day Money-Back Guarantee

All Build Metrics subscription purchases (monthly and annual) are eligible for a full refund if requested within 14 calendar days of:

• The initial purchase date, or
• The renewal date (for existing customers)

This 14-day refund window applies to all paid subscriptions, regardless of billing frequency.

Free Tier

Our free tier does not involve any payments and therefore no refunds apply.

2. How to Request a Refund

To request a refund for an eligible annual subscription, please contact us within the 14-day refund window:

Please include the following information in your refund request:

• Your account email address
• The date of purchase
• Your Paddle receipt or transaction ID (if available)
• Brief reason for the refund request (optional but helpful)

3. Refund Processing

3.1 Review Process

We will review your refund request within 2-3 business days and respond via email with a decision.

3.2 Approved Refunds

If your refund request is approved:

• Your subscription will be canceled immediately
• Your account will revert to the free plan
• Paddle will process the refund to your original payment method
• Refunds typically take 5-10 business days to appear in your account

3.3 Refund Method

All refunds are processed through Paddle.com and will be returned to the original payment method used for the purchase. We cannot process refunds to different payment methods or accounts.

4. Non-Refundable Situations

Refunds will not be provided in the following circumstances:

• Refund requests made after the 14-day window for annual subscriptions
• Monthly subscription cancellations (no refunds available)
• Accounts terminated for violating our Terms of Service
• Partial refunds for unused time (refunds are full or nothing)
• Service interruptions or downtime lasting less than 24 continuous hours
• User error, misunderstanding of features, or failure to use the service
• Change of mind after the refund window has expired

5. Subscription Cancellation (No Refund)

If you wish to cancel your subscription but are not requesting a refund, you can do so at any time:

• Log in to your Build Metrics dashboard
• Navigate to Account Settings → Billing
• Click "Cancel Subscription"
• Follow the confirmation steps

Alternatively, you can manage your subscription directly through Paddle:

• Visit the subscription management link in your Paddle receipt email
• Log in with the email address used for purchase
• Cancel or update your subscription details

6. Fair Usage

We reserve the right to deny refund requests that we determine to be abusive or fraudulent. Examples include:

• Repeated subscription and refund patterns
• Requesting refunds after extensive usage of the service
• Multiple refund requests across different accounts
• Evidence of attempting to exploit the refund policy

7. Questions and Support

Before requesting a refund, we encourage you to contact our support team if you're experiencing issues with the service. We're happy to help resolve technical problems, answer questions, or provide guidance on using Build Metrics effectively.

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of Build Metrics after changes are posted constitutes acceptance of the updated policy. However, changes will not affect refund requests that were submitted before the policy change.

9. Related Policies

This Refund Policy is part of our broader legal framework. Please also review:

• Terms of Service - Complete terms governing use of Build Metrics
• Privacy Policy - How we collect and protect your data